frequently asked questions
Here are some common questions we get about OMstacks.
Started
What is the difference between BEACH and Metal Stones?
What ARE THE DIFFERENT STYLES OF Beach AND METAL STONE STACKS?
IS EVERYTHING SUSTAINABLY SOURCED AND HANDMADE?
WHERE ARE THE STONES FROM?
how can i get wholesale information
WHEN WILL MY NECKLACE SHIP?
CAN YOU DELIVER OR CAN I PICK UP AN OMSTACK?
CAN YOU BUY OMSTACKS AT ANY STORES?
DO YOU SHIP INTERNATIONALLY
WHERE DOES MY ORDER SHIP FROM?
HELP MY ORDER HASN'T ARRIVED YET!
CAN YOU CANCELL MY ORDER?
can i change my shipping address?
HOW CAN I REACH SOMEONE REGARDING MY ORDER?
WHAT TYPES OF ONLINE PAYMENT OPTIONS ARE AVAILABLE?
DO YOU CHARGE SALES TAX?
DO YOU ACCEPT ORDERS OVER THE PHONE?
CAN I MAIL IN A CHECK? I DON'T LIKE TO ORDER ONLINE.
HOW CAN I REACH SOMEONE REGARDING MY ORDER?
HELP MY ORDER HASN'T ARRIVED YET!
CAN YOU CANCELL MY ORDER?
can i change my shipping address?
how do discounts and coupons work?
can i return my omstack and get a FULL refund?
We want all our customers to be satisfied with their products! If you for some reason dont like your OMstack you can send it back to us within 90 days and get a 100% refund!! We know you will love your OMstack but we want to make sure everyone is happy with their purchase! Email us at omstack@gmail.com if you would like a refund for your OMstack.
Mail your necklace back to us at: OMstack: RETURNS 30 Forest Street, Providence RI 02906. Please include a copy of your original email order. Upon receiving the return, a refund will be issued within approximately seven days. We cannot be held responsible for any items lost in the mail, so we recommend you use a traceable/insured parcel service.
help my necklace broke!
Sometimes, a necklace breaks. If your item is broken due to manufacturer’s error we will replace it free of charge or give you a full refund within 90 days of purchase. If your leather knots came undone we will send you a new leather cord free of charge! Email us at omstack@gmail.com if you have any issues with your OMstack.
Mail your necklace back to us at: OMstack: RETURNS 30 Forest Street, Providence RI 02906. Please include a copy of your original email order. Upon receiving the return, a replacement will be sent out or a refund will be issued within approximately seven days. We cannot be held responsible for any items lost in the mail, so we recommend you use a traceable/insured parcel service.
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