frequently asked questions

Here are some common questions we get about OMstacks.

Getting
Started
What is the difference between BEACH and Metal Stones?

Beach stone stacks are pendant necklaces made from ocean tumbled beach stones which are hand picked, drilled, and finished with plated recycled metals. Metal stone stacks are pendant necklaces sustainably produced from recycled metal casts stones dipped in 14K gold or rhodium silver.

What ARE THE DIFFERENT STYLES OF Beach AND METAL STONE STACKS?

Beach stone and metal stone stacks come with either a silver or gold finish. For necklace material, adjustable black or white natural leather is available.

IS EVERYTHING SUSTAINABLY SOURCED AND HANDMADE?

Mother Nature provides us with our beautiful stones so we have a duty to give back. We are a sustainably minded company and team, so we make sure all our jewelry is sustainably sourced and handmade, and all our packaging materials are natural and biodegradable.

WHERE ARE THE STONES FROM?

We hand collect all our stones from beaches across the East and West Coast of the USA.

how can i get wholesale information

Please email us at omstack@gmail.com for current wholesale pricing.

shipping

WHEN WILL MY NECKLACE SHIP?

Your necklace will ship out within 2 – 4 business days. We will try to get it out as soon as possible but we are a small team!

CAN YOU DELIVER OR CAN I PICK UP AN OMSTACK?

Yes, if you are located near Providence, RI or Los Angeles, CA we can arrange a place to meet up!

CAN YOU BUY OMSTACKS AT ANY STORES?

We have wholesale partners across the country. We also sell at various Arts & Crafts fairs throughout New England and Los Angeles, California. Follow us on social media to find when our next event is! If you want to find a store location near you, contact us at omstack@gmail.com and we will direct you to our nearest partner store. If you are interested in selling OMstacks in your store, please email us at omstack@gmail.com with your name, number, and company website.

DO YOU SHIP INTERNATIONALLY

Yes we ship internationally! We want the whole world to get their OM on!

WHERE DOES MY ORDER SHIP FROM?

Your order will ship from either our facility in Providence, Rhode Island or Los Angeles, California.

HELP MY ORDER HASN'T ARRIVED YET!

Dont fret! Email us at omstack@gmail.com with your problem, the product you ordered, and your order number! We will help you find your shipment and solve your issues! Keep in mind we normally ship orders out within 2 – 5 days of the order being placed. If you order was lost in the mail we will send you a replacement or give you a full refund!

CAN YOU CANCELL MY ORDER?

Dont fret! Email us at omstack@gmail.com with your problem, the product you ordered, and your order number! We will help you find your shipment and solve your issues! Keep in mind we normally ship orders out within 2 – 5 days of the order being placed. If you order was lost in the mail we will send you a replacement or give you a full refund!

can i change my shipping address?

If you need to change your shipping address and the order has not left, we will attempt to correct. Please email us at omstack@gmail.com and include your order number, full name, email address used to purchased the item, as well as the OLD and NEW shipping addresses.

HOW CAN I REACH SOMEONE REGARDING MY ORDER?

The best way is to email us at omstack@gmail.com but you can also fill out the form on our contact page. Please include your order number, full name, and email address with which you purchased the item.

PAYMENT

WHAT TYPES OF ONLINE PAYMENT OPTIONS ARE AVAILABLE?

OMstack securely accepts American Express, Visa, MasterCard, Discover and PayPal.

DO YOU CHARGE SALES TAX?

Sales tax is added to all Rhode Island and California orders.

DO YOU ACCEPT ORDERS OVER THE PHONE?

We encourage you to order online for the fastest possible service, but please feel free to phone in your order, if you prefer or have trouble ordering online. Call us at 401.864.0838.

CAN I MAIL IN A CHECK? I DON'T LIKE TO ORDER ONLINE.

Of course! To order via mail, please call in your order and we will provide you with the total amount as well as our mailing address. Call us at 401.864.0838.

HOW CAN I REACH SOMEONE REGARDING MY ORDER?

The best way is to email us at omstack@gmail.com or call us at 401.864.0838. Please include your order number, full name, and email address with which you purchased the item.

HELP MY ORDER HASN'T ARRIVED YET!

Dont fret! Email us at omstack@gmail.com with your problem, the product you ordered, and your order number! We will help you find your shipment and solve your issues! Keep in mind we normally ship orders out within 2 – 5 days of the order being placed. If you order was lost in the mail we will send you a replacement or give you a full refund!

CAN YOU CANCELL MY ORDER?

Dont fret! Email us at omstack@gmail.com with your problem, the product you ordered, and your order number! We will help you find your shipment and solve your issues! Keep in mind we normally ship orders out within 2 – 5 days of the order being placed. If you order was lost in the mail we will send you a replacement or give you a full refund!

can i change my shipping address?

If you need to change your shipping address and the order has not left, we will attempt to correct. Please email us at omstack@gmail.com and include your order number, full name, email address used to purchased the item, as well as the OLD and NEW shipping addresses.

how do discounts and coupons work?

Discounts are applied at the time of purchase, not when an order is shipped. Please remember we cannot apply a discount after the purchase has been completed.

RETURNS

can i return my omstack and get a FULL refund?

We want all our customers to be satisfied with their products! If you for some reason dont like your OMstack you can send it back to us within 90 days and get a 100% refund!! We know you will love your OMstack but we want to make sure everyone is happy with their purchase! Email us at omstack@gmail.com if you would like a refund for your OMstack.

Mail your necklace back to us at: OMstack: RETURNS 55 Cromwell st, Office 1G, Providence RI 02907. Please include a copy of your original email order. Upon receiving the return, a refund will be issued within approximately seven days. We cannot be held responsible for any items lost in the mail, so we recommend you use a traceable/insured parcel service.

help my necklace broke!

Sometimes, a necklace breaks. If your item is broken due to manufacturer’s error we will replace it free of charge or give you a full refund within 90 days of purchase. If your leather knots came undone we will send you a new leather cord free of charge! Email us at omstack@gmail.com if you have any issues with your OMstack.

Mail your necklace back to us at: OMstack: RETURNS 55 Cromwell st, Office 1G, Providence RI 02907. Please include a copy of your original email order. Upon receiving the return, a replacement will be sent out or a refund will be issued within approximately seven days. We cannot be held responsible for any items lost in the mail, so we recommend you use a traceable/insured parcel service.

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